FAQ

“I accidentally placed an order for pickup. What should I do to fix it?”

If you think that you have selected pickup on an order by accident, please contact us at Chosenjewelsllc@gmail.com and we will work on resolving the issue for you!

“How do I return an item I am unhappy with?”

We would first like to apologize that the item(s) did not work out for you, but we do accept returns from near & far for a store credit only! Please make sure that the item(s) you are trying to return follow our return policy; if the item is eligible, you can send it back and your return will be processed within 3-5 business days from the date that it is delivered to us! Once your return has been processed, we will send you an e-gift card via email that can be used on our app or on our website.

 

“What should I do if I received a defective item?”

Help us, help you! If you have received a defective item, please contact us within 3 days from receiving the item! Please send an email to chosenjewelsllc@gmail.com with your name, order number, issue, and pictures of the defect! We would love the opportunity to resolve any issue that you may have with your order! Please understand that if it has been more than 3 days since you have received the item, we will be unable to consider it a defect and will deem it as a result of wear.

“My tracking hasn’t updated on my package; what should I do?”

Please understand that Chosen Jewels is not responsible for any lost or damaged packages, however, we would love to you help you locate the package if at all possible! If your tracking has not updated for at least 10 days, then we recommend reaching out to your local USPS post office and asking them to help you file a missing mail claim, or you can file it online with them. USPS is responsible for all packages and making sure that they are delivered properly, so it is best to take the issue up with them first. Once you have filed the claim, then you can reach out to us at Chosenjewelsllc@gmail.com with the claim number and we will try to get in contact with our USPS representative and help locate the package.